If you buy a phone from a retail location, pay to have that phone insured through that retail location as opposed to purchasing protection through your wireless carrier or an insurance provider like Asurion, and that phone malfunctions. You must take it back to that retail location to have it replaced and must not choose to file a warranty claim or insurance claim through your wireless provider because if you do, the retails warranty that you purchased is going to be void because the phone you received as a replacement for your warranty claim is not the same phone that you purchased at that retail location, and as such their IMEI numbers are not going to match.
So if you choose to buy an extended warranty from your Point of Sale, make sure to use that extended warranty first, before filing a manufactures warranty claim.
That way there are no problems later and it will not only save you the money you spent on the extended warranty but a lot of time and frustration later on down the road.
Asking for any suggestions on how to get a virus off cell phone. Someone tried to hack my facebook, gmail was changed, password hacked, contacts gone, etc. It may not be the same phone that you have but it should help point you in the right direction as far as locating the IMEI or MEID number on your phone. It does sound like a real problem on your cell phone. If you think that your phone has a virus or software issue then you can start fresh by performing a hard reset or factory data reset which basically wipes everything off the phone and makes it like it was brand new again.
If you want to know how to backup and reset your phone then you can read my Guide on how to backup and reset an Android smartphone. Do you know what the name of your phone is? Different phones will have different troubleshooting steps.
As far as some tips when using the internet… I removed your phone number from your comment. I just wanted to point that out for you, as it could save you a big headache later. Usually this is done in the store so you are not aware that it is happening. The clerk messes with your phone and then hands a working phone to you. Thank you for taking the time to comment and yes, phone companies can and do use the IMEI from a cell phone to register and communicate with that phone through their network.
And it all happens behind the scenes which is great as all that really matters is that your cell phone connects with the wireless network and works properly.
Thanks again for commenting Cliff; I hope you have a fantastic day. Stolen phones Nice article. Thanks for taking the time to write it. I would just like to ask a question and leave one comment. You write:. The SIM connects the phone to the wireless network, accesses your account and allows you to use whatever phone number is associated to that SIM card on whatever phone the SIM is inserted into.
Whoever was trying to use the stolen phone would have no wireless service, even though their SIM card is perfectly legitimate. Then they have the unfortunate duty of telling their customer that they were scammed and have purchased a stolen and worthless phone which the carrier cannot re-active as the person calling in could be the thief for all the representative knows. A very messed up situation for the person whose phone was stolen, for the person the stolen phone was sold to, and even messy for the wireless carrier who supports the phone; very lucrative however for the thief who has vanished into thin air.
So does blocking an IMEI number prevent theft? Since technically the phone would still power on the thief could use it as a mobile media device, like an MP3 player or connect to Wi-Fi for a data connection but as far as wireless service the phone would be worthless. So good question Dan, I hope that helps clarify things a little bit. Thanks for commenting and visiting the site.
I love receiving and answering terrific questions like yours. I had used this phone for about two weeks. Will your network provider confirm or provide you with that information?
No, probably not. Your best bet would be to try and find the box that the phone came in, assuming that it came with the same box the manufacture originally shipped it in, as Device Identifiers like the IMEI are often not always printed somewhere on that box. Since you got the phone from a second hand store though… You might not be able to trust that number even if you were able to locate the box that it came in.
If your phone ever gets stolen then make sure to report it stolen right away. I suppose this holds true to any topic or subject involving money but… sometimes all you can do is roll with the punches. I wish you the best of luck, and if there is anything else that I can try to help you with than please let me know. Thank you a million times! Using another persons meid to activate a device? Hi, I recently experienced a horrific hacking of all my accounts.
I noticed in July that my Google account showed a previous phone of mine, identified by the MEID number, one I still had possession of but had not been activated in over a year, had been reactivated, had downloaded the most recent android operating system, and then was no longer considered active.
Nevertheless a second device became active in my location history and was clearly operating using wifi. My google account was ravaged — despite every attempt to employ two — step authentication, etc. Finally I had to shut down the account entirely.
When I used my device manager to locate it, as it was showing as an active device, it said device location unknown. Some weeks later when I did the same thing, it located the device at my own address! I think I understand what happened — I think someone broke into my Google account and found the meid google stores the numbers of all devices ever connected with your account in your dashboard, BTW. The device was specifically listed as not having a wireless carrier and, indeed, the patterns I saw in my location history suggested this person was setting up in WiFi hotspots.
So, why? If the person was going to use WiFi, not hijack my wireless, why not use their own device? I will add that my dashboard also showed a current ISP based locally, which was unfamiliar to me. I swear the doublespeak in the hacking universe astounds me. When I called their tech support and innocently asked about why I was showing service from them and by the way I was experiencing this issue could there be a connection the tech wanted off the phone so fast he almost hung up on me.
When I subsequently visited their website all but the home page were blocked. I am completely at a loss as to how to figure out how someone could use an Meid number not their own, to say nothing of why.
That is a very interesting situation that you have there. Let me begin by telling you a little story too. When I was still in the warranty business and was helping people fix their cell phones for a living a very modest living, and now I help people with their phones for free as a hobby I would look up the information for more than 25 IMEI numbers a day.
This should not happen as each cell phone is supposed to have a unique device identifier. ESN stands for electronic serial number. ESNs were introduced when the first mobile phones were released in the s and began being phased out in MEID stands for mobile equipment identifier.
The standard was introduced to replace the ESN when available numbers in the older format began to run low. Cellular phones. Some places to look include the back of the device, under the battery, in the SIM tray or on the bottom of the phone.
Below are examples of labels that can be found on devices support ESN numbers. Below are examples of labels that can be found on devices that support MEID numbers. MEID is always hexadecimal, represented by 14 characters that are numbers and letters. The first digit is always A-F. It is always a zero. Accessibility Resource Center Skip to main content. Personal Business.
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